Saying "You're right" lets customers know that you are?

Saying "You're right" indicates that you are actively listening to the customer and demonstrating an understanding of their perspective or concerns. This phrase serves to validate the customer's feelings or thoughts, showing that you acknowledge their point of view. By affirming their statement, you reinforce a positive interaction and build rapport, which is crucial for effective customer service.

The response also encourages a collaborative atmosphere, allowing for constructive dialogue that can lead to resolving issues or improving the customer’s experience. This acknowledgment is important in establishing trust and ensuring that the customer feels heard and valued, which is central to effective communication in a service environment.