What impressions should be included when making notes about a customer?

Including "see, hear and smell impressions" when making notes about a customer is important because these sensory observations can provide valuable context that goes beyond just the technical aspects of the issue at hand. For example, noticing unusual sounds from a device can indicate specific hardware problems, while smells might suggest overheating or a chemical issue. By capturing these sensory impressions, a technician can formulate a more comprehensive understanding of the situation, which can lead to more accurate diagnostics and solutions.

Impressions related to sight, sound, and smell can also assist in troubleshooting, enabling the service person to replicate conditions or behaviors that are causing problems. Such details can be critical when communicating with colleagues or documenting service reports, ensuring that all pertinent information is available for consideration.

Other types of information, such as detailed product information, speculative thoughts, or service history, do not provide the immediate context that sensory impressions offer when diagnosing issues. While these other choices might contribute to a fuller understanding of the customer's experience or the specific device, they lack the immediacy and relevance that sensory impressions can provide in the moment of service.