What should be done if a device has been modified when evaluating for service?

When evaluating a device for service, if it has been modified, the appropriate action is to refuse the service request. This protocol is essential because modifications can void warranties, compromise safety, or violate service agreements. By refusing the service, you ensure that the integrity of the service operation is maintained and that any potential risks associated with modifications—such as the introduction of faulty components or improper handling—are avoided.

Refusing service protects both the technician and the customer from potential liabilities that could arise from working on a modified device. It also encourages customers to use devices as intended and within the guidelines set by the manufacturer, ensuring compatibility and reliability.

Other options, such as proceeding with the service, changing service terms, or contacting the manufacturer for approval, do not adequately address the complications that can arise from servicing modified devices and could lead to further issues down the line.