What two aspects are crucial for partnering with the customer?

Partnering with customers effectively requires a foundation built on trust and clear expectations. Being completely honest fosters an environment where the customer feels valued and understood. When customers perceive transparency from a service provider, it encourages open communication and collaboration, which are essential for building a strong relationship.

Setting realistic goals is equally important. It helps to manage expectations and aligns the customer's understanding with what can be delivered. This approach reduces the potential for disappointment and strengthens trust since the customer sees that the service provider is making commitments that are feasible and grounded in reality.

The combination of honesty and realistic goal-setting leads to a partnership where both parties work towards mutual success, enhancing satisfaction and fostering long-term relationships. In contrast, other options suggest behaviors that may create misunderstandings and distance between the customer and the service provider, ultimately undermining the partnership.