When positioning a repair suggestion, what should always be done?

Starting with a limited number of options is a strategic approach when positioning a repair suggestion. This method simplifies the decision-making process for the customer, who may feel overwhelmed by too many choices. By presenting only a few well-considered options, the technician can focus on the most relevant and effective solutions tailored to the customer's specific issue.

Moreover, this approach allows the technician to clearly explain the benefits and drawbacks of each option, encouraging a more informed decision. It also helps to build trust with the customer, as they perceive that the technician is not only knowledgeable but also considerate of their needs and understanding.

In contrast, beginning with a detailed explanation of all options can lead to confusion and indecision. Presenting the most expensive option first may come off as pushy or insensitive, especially if the customer is looking for budget-friendly solutions. Offering a vague description would not provide the clarity needed for the customer to make an informed decision regarding their repair needs.